Course: ITIL
Accreditation: BSI
About the ITIL Version 3 Foundation Examination
The ITIL Version 3 Foundation course prepares a candidate for the examination leading to the Foundation Certificate in IT Service Management (ITIL Version 3). The mock exam that is conducted at the end of the course is intended to help candidates prepare for and pass their ITIL V3 Foundation exam. It is therefore highly recommended that candidates sit the mock examination.
Learners can undertake the official examination at a convenient date and location, after completing the 3-day course, through a Thomson Prometric approved test centre on www.prometric.com or contact their local office at South Africa 0800 575 575 / +2711 713 0605.
You then request that the certificate is issued by an independent examination body, Examination Institute for Information Science (EXIN) which also facilitates and marks the examination. Candidates passing the exam demonstrate that they fully understand the core disciplines of the ITIL five core disciplines. EXIN is in charge of printing the certificates. Prometric does not distribute EXIN certificates. A candidate will receive his/her certificate within two weeks after the examination session.
- You must achieve a pass mark of 65% to receive your certificate. The format of the examinations comprises of 40 multiple choice questions.
- The exam lasts 60 minutes and students can obtain their examination results immediately after undertaking the exam with certificates following shortly thereafter.
- Candidates for the ITIL Foundation certificate in IT Service Management have to complete all units and successfully pass the corresponding examination to achieve certification.
- The exam does not follows an open-book format
The ITIL Version 3 Foundation Course and exam is equally applicable to:
IT managers, IT support staff, IT professionals and consultants, IT developers and service providers, business managers and process practitioners and managers in IT service service-providing firms.
The ITIL Version 3 Foundation exam is aligned with the core disciplines of the ITIL best practice. Exam questions are tailored around the concepts and principles of ITIL in order to test your knowledge and understanding of the basic terms, concepts, and relationships between Service Management processes.
Prerequisites
There are no prerequisites but candidates should either be familiar with the concepts of IT service delivery or have work-related experience in IT services.
Exam objectives
Our ITIL Version 3 Foundation course syllabus is designed to help candidates in their preparation for the ITIL Version 3 Foundation Exam. It will also assist in raising the individual’s understanding of, and competence in, IT service management, ITIL service design, service transition, service operation, continual service improvement and ITIL glossary publications. The course follows the exam curriculum and ensures that all the learning objectives required for the exam are covered in the course.
Exam preparation
All EXIN tests are closed book, which implies that no outside written materials or laptop computers are allowed in the testing area. The use of calculators is not permitted. Erasable note boards may be handed out and collected at the end of the exam. No other supplemental materials are allowed during exam administration.
Exam Curriculum
The ITIL Version 3 Foundation exam covers the following topics:
- Service management as a practice
- The service lifecycle
- Generic concepts and definition
- Key principles and models
- Processes
- Service management function and roles
- Technology and architecture
Please click here for information on our ITIL Training Course.